What are the responsibilities and job description for the Desktop Support Technician position at CYNET SYSTEMS?
Job Description:
Pay Range: $18hr - $23hr
Responsibilities:
Pay Range: $18hr - $23hr
Responsibilities:
- Imaging of Windows Devices to latest version.
- Provide 2nd Level Support.
- Unboxing and packing of equipment To/ From Remote locations.
- Must be able to follow schedules and perform administrative type tasks.
- IMAC.
- Perform Hardware and Software Installations.
- Smart Hands Activities.
- Provide remote support for users traveling or at home.
- Endpoint Encryption Troubleshooting McAfee.
- Ability to work in Active Directory.
- Provide asset information within ticketing system to ensure an accurate asset database.
- Perform refresh of end user devices in alignment with refresh schedules.
- Assist with inventory activities as required weekly and monthly.
- Ensure local Inventory is up to date and correct.
- Maintain an incident/IMAC resolution/closure xx of 5 tickets per day.
- Ability to work within Servicenow.
- Strong ability to interact with Customers.
- Proper Documentation of End User Issues within ServiceNow.
- Backup and Restoration of End User Data.
Salary : $18 - $23
