Demo

Desktop Support Technician

CYNET SYSTEMS
Costa Mesa, CA Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 5/5/2025
Job Description:

Pay Range: $18hr - $23hr

Responsibilities:
  • Imaging of Windows Devices to latest version.
  • Provide 2nd Level Support.
  • Unboxing and packing of equipment To/ From Remote locations.
  • Must be able to follow schedules and perform administrative type tasks.
  • IMAC.
  • Perform Hardware and Software Installations.
  • Smart Hands Activities.
  • Provide remote support for users traveling or at home.
  • Endpoint Encryption Troubleshooting McAfee.
  • Ability to work in Active Directory.
  • Provide asset information within ticketing system to ensure an accurate asset database.
  • Perform refresh of end user devices in alignment with refresh schedules.
  • Assist with inventory activities as required weekly and monthly.
  • Ensure local Inventory is up to date and correct.
  • Maintain an incident/IMAC resolution/closure xx of 5 tickets per day.
  • Ability to work within Servicenow.
  • Strong ability to interact with Customers.
  • Proper Documentation of End User Issues within ServiceNow.
  • Backup and Restoration of End User Data.

Salary : $18 - $23

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