What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in Burlington, MA
Job Title: Desktop Support Technician
Job Location: Burlington, MA
Job Type: Contract
Job Description:
Pay Range: $19hr - $24hr
Responsibilities:
- Assists staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems.
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
- Responds to support requests from the service desk, users, and other infrastructure teams.
- Performs upgrades as directed to ensure the longevity of equipment.
- Keep track of requests and make sure they are implemented as planned.
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus software.
- Microsoft environment knowledge (desktop & server).
- I have some level of technical understanding of the products that build up a desktop service.
- Experience from the desktop environment.
- Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
- Provide weekly reports .
- Implement best practices.
- Be the single point of contact with the customer.
- Exposure on managing remote sites.
- Phone support experience is necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills are required.
- Windows and Novell Operating systems.
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
- Servers: Windows 2000, Windows 2003, Windows 2008.
- Knowledge of Active Directory, Novell Directory, Lotus Notes, and Exchange 2003/2007.
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
- MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio.
- Internet browsers (e.g. Explorer, Chrome, Firefox).
- VPN and remote dial-in users.
- Support for laptops, desktops, AV Devices, and printers.
- PDA and Blackberry support.
- Apple iPad device support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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