What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in Clayton, NC
Job Title: Desktop Support Technician
Job Type: Contract
Job Description:
Job Description:
- Perform the On-Site IT services and support.
- Perform the local IT infrastructure support.
- Collaborate and engage with LoB on GITO IT related matters.
- Provide User training and on-boarding.
- Manage IT Equipment resources including Meeting rooms and AV equipment.
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager.
- Multiple visits to remote/ dispatched sites when applicable.
- Work Agile with Kanban for all assigned planned tasks and participation in stand-ups.
- Ensure and work in compliance, relevant SOPs & legal laws.
- Responsible for the Genius bar or Drop-in/ Walk-in support.
- Safeguard IT infrastructure service availability in the in close collaboration with GITO Infrastructure teams or SME s.
- Responsible together with the Local support team to support resolving of local critical infra incidents.
- Interact as Local GITO representative with affiliate user-community.
- Ensure usage and promotion of the Service desk, self-services & shift-left.
- If required, support the distribution & translation of local communication on IT support topics & relevant Global IT communications as per guidelines.
- Active provide IT support during site events and/or local sales cycle meetings.
- Ensure new joiner Material is delivered on day 1 or otherwise agreed.
- Ensure new employee onboarding and user training on relevant IT tools.
- Provide IT security awareness training per GITO standards, as required.
- Support customers with the use of corporate services such as 0365, teams, etc.
- Maintain and supply all local employees with the Standard IT equipment according to Global IT guideline.
- Fulfil Hardware requirements according to the business needs and Global IT standards.
- Maintain Hardware and Software assets & inventory in the relevant tools.
- Collaborate with hardware asset manager to ensure sufficient hardware inventory levels.
- Assist with the implementation of GITO driven IT project activities and/or new Corporate IT systems.
- Be part of the Agile Journey.
- Actively work and participate in the GITO virtual IT Team set-up.
- Provide IT services and solutions to staff and management.
- When authorised, manage the relationship with vendors and partners.
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