What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in Bear River City, UT
Job Title: Desktop Support Technician
Job Type: Contract
Job Description:
Job Description:
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
- Use diagnostic tools to troubleshoot problems associated with network.
- Connectivity, and workstation hardware/software.
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software.
- Installing Printer drivers, IP Printing/Cloud Printing.
- OneDrive Setup and migrations w/ OneNote Cloud Sharing.
- Attempt Data Recovery on failed systems.
- Troubleshoot Encryption issues.
- Troubleshoot Password issues.
- Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365.
- Windows LAN / WAN connectivity troubleshooting.
- Ready and assist with video conferencing equipment.
- Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out.
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Ability to maintain composure with challenging customers.
- Cell support tech setup/troubleshooting of cell phones (non management included).
- Setup and troubleshoot.
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