What are the responsibilities and job description for the Field Support Technician position at CYNET SYSTEMS?
Job Description:
Responsibilities And Competencies:
Responsibilities And Competencies:
- Provide customer service support to both internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Accurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Shows an interest in learning more advanced aspects of functional skills.
- Actively maintains a level of self-study related to technology and customer service.
- Able to communicate with the customer in non-technical terms so the users can understand.
- Associate degree in a relevant field with 4 years of technical support experience or 6 years of technical support experience in lieu of a degree.
- Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
- Familiarity with general networking and customer/server concepts.
- Due to the nature of the job the candidate should be able to lift 40 pounds with assistance work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Salary : $20 - $28
