What are the responsibilities and job description for the Information System Analyst position at Cynet Systems?
Job Description:
Responsibilities:
Responsibilities:
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and User Cubical for break\fix.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
- Maintaining an inventory of PC hardware equipment and software programs.
- Providing relocation of PC systems as needed.
- Assisting with special projects on various issues as needed.
- Documentation; write and update documentation of all IT/Systems Processes.
- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
- Experience in supporting end-users (in person / remote) in a corporate environment.
- Knowledge of Windows 10 operating system, Mac OS.
- Knowledge of general network and computer security.
- Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW.
- Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
- Able to work independently as well as with a team.
- Due to the nature of the job the candidate should be able to lift 40 pounds with assistance.
- Knowledge of ITIL and ITSM best practices.
- 4 year college degree in relevant field.
- Mac knowledge.
- Be able to troubleshoot video conference rooms.
- IT COMPTIA certifications; 2 years.
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless.
