What are the responsibilities and job description for the Information Systems Architect position at Cynet Systems?
Job Description :
Pay Range : $54.80hr - $64.80hr
Responsibilities :
Providing level-2 and level-3 technical support for Citrix / XenApps server environment
Monitoring of VDI platform with various client tools Netscaler, ControlUP)
VDI End-User Sessions.
VDI Stack.
Level-2 management and technical support.
Ensuring virtual sessions are working as intended.
Handling IT- VDI related requests or inquiries received by client helpdesk.
Ensuring all Citrix platform server systems under management have updated software patches.
XenDesktop Broker including VDI monitoring and alerting support of the Citrix / VMware applications which are responsible for delivery of the virtualized desktop or applications
Ensure high levels of client satisfaction for the products / solutions which are supported
ddresses all technical questions around VDI and Citrix.
Participate in client meetings to update team members.
bility to be the technical Subject Matter Expert within the domain.
Qualifications Skills, Experience And Qualifications :
dvanced system testing tool knowledge & experience.
Strong technical experience with the following technologies :
Citrix Xen Desktop.
Citrix Xen Server.
VMware (vSphere).
bility to work well within a team environment.
Experience with Workflow analysis.
Technical collaboration for client problem solving.
bility to apply best practices to ensure maximum amount of production.
bility to provide one-on-one training to teammates.
Required Skills (Rank In Order Of Importance) :
Effective communication skills (written and oral).
Proven experience with Citrix / Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
Team member training.
Citrix Administration Certification.
daptable, flexible, and self-motivated with strong technical and problem solving skills.
Preferred Skills (Rank In Order Of Importance) :
bility to effectively communicate with large or small groups of people through written or spoken communication.
bility to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
Develop update processes and work with team members to maintain currency in the VDI environment.
Technical expertise a must.
Required Education :
bachelors of computer science degree or related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.
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