What are the responsibilities and job description for the IT Support Engineer position at Cynet Systems?
Job Details
We are looking for IT Support Engineer for our client in San Francisco, CA / Glendale, CA
Job Title: IT Support Engineer
Job Type: Contract
Job Description:
Job Description:
Pay Range: $50hr - $50hr
Responsibilities:
- Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
- Provides advanced, hands-on technical support as escalated from Service Desk.
- Communicates and escalates incidents and requests.
- Logs and tracks incidents and requests reviews incidents and requests.
- Investigates hardware problems and performs minor system hardware and communication connection repairs.
- Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves.
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
- Aids and trains users on proper use of technology.
- Mentors and/or collaborates with other Technical Analysts and other members of GTS.
- Participates in facility-based IT project planning and budgeting, as needed.
- Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved.
- Adheres to and supports GTS standards, policies and procedures.
- Performs other duties as assigned.
- Candidates will be responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers.
- The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks.
- This includes receiving, prioritizing, documenting and actively resolving escalated help requests.
- Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.
- Windows 10 and Windows 11.
- SCCM/Autopilot.
- Microsoft 365 Suite.
- Jabber.
- Citrix.
- Network wireless and wired.
- HP laptops, docking stations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $50
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