What are the responsibilities and job description for the IT Support Specialist position at CYNET SYSTEMS?
Job Description
Job Description
Job Description : Responsibilities :
- Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware Build and deploy laptops and desktops using standard deployment tools (JAMF, Lan Desk, Deploy Studio, Deep Freeze).
- Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing Create accounts for new hires.
- Deploy and support software to end-users.
- Respond to support requests in the IT Helpdesk both in person and via a ticketing system.
- Manage inventory for hardware and software Requirements 2-3 years of experience in IT support roles.
- Basic networking skills, including an understanding of servers, switches, WiFi, etc.
- Knowledge of administration of Apple computer products using enterprise management tools.
- Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude Solid problem solving skills.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
