Demo

IT Technician

CYNET SYSTEMS
Indianapolis, IN Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Job Description : Responsibilities :

  • Technicians will be the working directly with the employees to address computer issues, educate users, and answer questions and concerns.
  • Technicians will provide a world-class walkup support experience for our manufacturing employees.
  • Work will focus on improving productivity through proactive identification / remediation of hardware and software issues, and proactively ensuring devices meet security standards (patches, driver updates, supported app levels, etc.).
  • As a key contributor to this team, candidates will bring candidates high learning agility and end-user / customer service skills to understand the critical business processes that enable productivity through technology.
  • Candidates will bring candidates technical and customer experience to troubleshoot technical issues when they arise.
  • With candidates curiosity of all things technical and willingness to drive change, candidates will work with peers and customers to improve the digital user experience across the company.

Skills :

  • A great customer service attitude to deliver a delightful customer experience.
  • Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles (Windows and iOS).
  • Diagnostic and problem-solving skills with focus on endpoint devices, and peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams, etc.).
  • Excellent technical and non-technical communication skills required : ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
  • Basic understanding of multiple operating systems (Windows, Mac, iOS)
  • Certification as an IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).
  • Basic Qualifications :

  • High School Diploma / GED.
  • Additional Preferences :

  • Completed Apple Certifications : CompTIA A and Apple Certified Support Professional.
  • Completed Microsoft 365 Fundamentals Certification.
  • Previous Help desk experience.
  • Previous Customer Service experience.
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