JAMF Support Technician

Job Description : Responsibilities : Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout. Prioritize change requests. Create rollout plans for change requests. Coordinate implementation process. Keep track of requests and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example, rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products building up a desktop service. Experience from the desktop environment. Technical Requirements : Phone support experience is necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills are required. Windows Operating systems. Clients : Windows7, Windows Vista, Windows XP, Windows 2000. Servers : Windows 2000, Windows 2003, Windows 2008. Knowledge of Active Directory, Exchange 2003 / 2007. ITSM ticketing tools such as Remedy, Client Service Center, client Service Center. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. MS Office Suite (XP, 2003, 2007) : MS Word, MS-Excel, MS PowerPoint, MS-Outlook, MS Project, and MS Visio. Internet browsers (e.g. Explorer, Chrome, Firefox). VPN and remote dial-in users. Support for laptops, desktops, and printers. PDA and Blackberry support. dobe Acrobat and other common desktop applications like WinZip, etc. bility to troubleshoot and PCs, printers, and cellphones with MAC & Windows. Soft Skills : Excellent communication and conversation skills (Verbal and Written). Good documentation skills. Good working knowledge of MS OFFICE (Including MS Project and Visio). Should have a great customer-handling skills. ble to handle unforeseen situations. High level of acceptance. Relevant : 2 - 3 years of Service desk / desk side, customer service, and support experience with problem-solving involving hardware. Certification requirements : Preferred MCP / MSCE / MSCA. Preferred Apple Certification. ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred. In-depth experience navigating around Windows 10 and MacOS Terminal / GUIs. Experience with command-line tools like ps, grep, top, wget, task list, nets. Experience troubleshooting advanced desktop / laptop issues. Experience with macOS patching, Jamf Policies, Configuration Profiles, and Patch deployment. Experience in OS update for mac and Windows. Experience in creating packaging using composer, packages, etc. Should possess good knowledge in ITIL process. TCP / IP LAN / WAN networking. Experience configuring and troubleshooting Android devices. Experience configuring and troubleshooting iOS devices. Expert knowledge of configuring MS Office 365 and other business applications. Excellent written, verbal, and interpersonal communication skills. Great analytical and creative problem-solving skills. Strong customer service skills. Jamf Pro or Apple, CompTIA, A , and Network or similar certifications would be preferred.