What are the responsibilities and job description for the Lead Dot Net Application Developer position at Cynet Systems?
Job Description:
Responsibilities:
Responsibilities:
- Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
- Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
- Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
- Ensure that customer SLAs are met on a daily, monthly basis
- Evaluate and recommend software solutions to improve the ability to support GDOT’s IT enterprise applications.
- Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.
- Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
- Interview candidates and hire qualified individuals to fill open roles within the department
- Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
- Develops and mentor staff to a high level of competency
- Handles issues of a highly technical nature and challenging calls from clients
- Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.
- Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
- Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
- Remains current on internal procedures and external client requirements.
- Bachelor’s degree in Computer Science and Information Technology or a related field.
- Technical certifications preferred.
- Five (5 ) years of experience as a Technical lead.NET developer.
- Five (5 ) years of experience in an IT management role, IT Supervisor role, IT technical lead role.
- Two (2 ) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.).
- Five (5 ) years of experience managing, supervising or leading a support team.
- Seven (7 ) years of experience as a Technical lead.NET developer, IT technical lead role.
- Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
- Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products.
- Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS.
- Experience with ServiceNow ITSM.
- Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM).
- Ability to resolve issues and exhibit strong initiative.
- Excellent planning, training, and follow-up skills and analytical abilities.
- Strong problem-solving and analytical abilities.
- Strong project management and leadership skills.
