What are the responsibilities and job description for the Network Technician position at CYNET SYSTEMS?

Job Description

Job Description :

Handle incidents and Service requests.
Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
Conduct walkthroughs, Floor sweeping and physical verification of connectivity.
Provide support for installation, maintenance, and repair of VSAT.
Radio Systems.
WiFi and BLE Systems.
Cellular based systems.
Fiber Optic & Copper Cable.
IIoT, including Ip WAN.
Specialty telecom systems such as CCTV, Intercom, Fire / Intruder alarm.
Provide network troubleshooting including.
Console into network devices, including routers, switches, gateways, radios.
Identify a switch port location.
Identify WAP connectivity status.
Basic Copper Cable troubleshooting.
Basic Fiber Optic Troubleshooting.
Install, remove, or swap equipment.
Restarting / rebooting equipment.
Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices.
Perform MACD (move, add, change, delete) activities.
Effectively manage work queue in ticketing system.
Attending Safety training and report incidents.
Update knowledge base regularly.
Escort third party vendors wherever contractor is supplying support.
Adhere to Company change management and BCP / DR Procedures.
Provide daily report of activities.

Mandatory :

Overall 5 years of relevant experience.

Worked in Enterprise Environment with Service Level Agreement.

Strong analytical and problem-solving skills.

Must be willing to learn quickly, adapt, and work in a fast-paced environment.

Excellent communication and conversation skills (Verbal and Written).

Ability to cover ground by walking and to stand in most part of the working hours.

Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.

Ability to drive 4x4 trucks and snowmobiles in fields / rigs to cover operational support.

Desirable :

Certifications like CCNA, PCNSA (not mandatory).

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