What are the responsibilities and job description for the Network Technician position at CYNET SYSTEMS?
Job Description
Job Description
Job Description : Responsibilities :
- Respond to ServiceNow incident tickets.
- Patching cable installation and recovery.
- Installing power leads.
- Installing, removing, or swapping equipment.
- Locating and or identifying network circuits and tagging the demark location.
- Providing escort services for Company third-party vendors or subcontractors wherever Contractor is providing support.
- Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
- Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence troubleshooting and patching power cables;
- Identifying a switch port location.
- Pinging key Devices and performing DNS lookups.
- Troubleshooting, installing, and where necessary removing equipment and / or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever the Contractor is providing dedicated support or when the Contractor s technician is at the site.
- Assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
- Perform IMAC activities for end-user business LAN and voice devices.
- Adhere to Company change management procedures and practices.
- Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
- Adhere to the Company s Business Continuity Plans and Disaster Recovery Plans.
- Provide smart hands support for other telecommunications infrastructure, including, but not limited to.
- Fiber optic and copper cable installation, maintenance, troubleshooting, and repair (working with a cabling contractor as required).
- WiFi and BLE systems.
- Microwave systems installation, maintenance, troubleshooting, and repair.
- Radio systems (HF, VHF, UHF, 2-way, radar, ...) installation, maintenance, troubleshooting and repair.
- VSAT installation, maintenance, troubleshooting and repair.
- Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
- lpWAN (low-power WAN) systems such as LoRaWAN.
- Other IIoT / OT systems.
- Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting, and repair.
- Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire / Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
- Company Design and Engineering Teams.
- Global IT Service Desk.
- IT Operations Center (ITOC).
- Telco s.
- Managed service providers.
- Company BU s.
- Support of IT / Telecoms requirements and activities for BUs, Major Capital Projects ( MCPs )) and Merger, Acquisition, and Divestiture ( MAD ) projects as guided and required by the network team.
- Participate, as requested, in Root Cause Analysis, post incidents.
