What are the responsibilities and job description for the Resource Technology Support Specialist position at Cynet Systems?
Job Details
We are looking for Resource Technology Support Specialist for our client in Frankfort, KY
Job Title: Resource Technology Support Specialist
Job Type: Contract
Job Description:
Job Description:
- The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist.
- The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
- Excellent customer service skills.
- Excellent organization skills.
- Strong written and verbal communication skills.
- Ability to multi-task while taking phone calls in a fast-paced environment.
- Self-motivated.
- Education: Bachelor s degree in computer science.
- Education Substitute: Associate degree with 2 years job related experience or High School Diploma with 4 years job related experience.
- Network Operating Systems.
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP.
- General Understanding of the ITIL Framework.
- Work is primarily performed in an office setting.
- Must be able to climb ladder.
- The candidate should be able to lift 50 pounds with assistance.
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