Scheduling and Cell Logistics Specialist

Job Description :

Pay Range : $30hr - $33hr

Responsibilities :

• ct as primary scheduling point of contact for assigned treatment sites.
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
• Troubleshoot and develop plans of action for issues throughout the patient journey.
• Interact with internal and external stakeholders over the phone and email.
• Ensure a positive end-to-end customer experience.
• Execute exception processes such as product returns, product replacements, and out of spec product.
• Input and maintain transactional data related to patient schedules within company's scheduling system.
• Train treatment sites on patient scheduling processes as assigned.
• Document feedback from customers and partners as received.
• Create and maintain master data in account management system.
• ctively participate in tactical and other meetings as assigned.
• Facilitate daily operations activities and meetings including shift turnover on rotating basis.
• Provide real-time scheduling portal support to external users.
• Lead meetings with commercial matrix teams.
• Raise escalations and execute as assigned.
• Track assigned account health and provide insights into trends.
• Comply with applicable SOPs, work practices, and other documentation.
• Establish and maintain a trusted relationship with company commercial matrix team and treatment sites as assigned.
• ccountable for individual performance.
• Execute project tasks as assigned.
• Execute working groups tasks as assigned.

Required Competencies :

Education :

Experience :

Knowledge, Skills, and Abilities :

Working Conditions :

Physical Demands :

dditional Information :

Personal Attributes :

Salary : $30 - $33