What are the responsibilities and job description for the Senior Customer Service Representative position at Cynet Systems?
Job Description :
Pay Range : $13.33hr - $22.21hr
Responsibilities :
- To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform Customer Service Support functions as the first point of contact with the customer.
- dhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- ssist with Warranty claim Processing.
- ssist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- ssist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
Qualifications :
Salary : $13 - $22
