What are the responsibilities and job description for the Senior Genesys Cloud Business Analyst position at Cynet Systems?
Job Description:
Required Skills:
Required Skills:
- Senior Business Analyst Client Cloud Principal Duties Collaborate with business stakeholders to understand call center requirements, pain points, and support needs.
- Translate business needs into detailed technical specifications for Client Cloud Platform enhancements Coordinate with vendors on open tickets, issues, and escalations.
- Configure and administer Client Call Center technology and similar tools Troubleshoot and resolve technical issues around UC systems.
- Communicating with internal team members and users directly on projects.
- Provide occasional on call responsibilities for critical issues.
- Support Client Cloud integration with 3rd party software (ex. Salesforce, ServiceNow)This role will also provide backup support for Microsoft Teams Voice administration.
- Proactively enforces worldwide and local security policies to ensure IT information assets are protected.
- Expected Areas of Competence. Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Strong analytical and organizational skills.
- Ability to work independently and as part of a team.
- Strong knowledge of Client and its features.
- To prepare the functional specification document and ensure for completeness and storage.
- To understand the business requirements and map it to functional specifications.
- To participate and facilitate the walkthrough to brief the functional specification mapping to business requirements.
- To prepare and or or aid the preparation of test cases in line with functional requirements.
- Suggest design solutions.
