What are the responsibilities and job description for the Senior IT Service Delivery Technician position at Cynet Systems?
Job Description : Responsibilities :
- Help Desk Support : Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
- Issue Documentation : Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment : Set up and / or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance : Ensure proper operation of all equipment (workstations, phones, printers, etc.).
- User Account Management : Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting : Resolve basic hardware / software issues and troubleshoot, identify, and escalate complex problems.
- Performance Monitoring : Track device performance and report recurring issues.
- Collaborative Support : Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and / or purchases.
- End-User Assistance : Provide on-site and remote IT support for users and visiting employees / contractors within the assigned region.
- Security Support : Assist with basic security issues and ensure compliance.
- Knowledge Sharing : Share IT knowledge with the support team.
- Project Participation : Assist with system implementation and upgrades.
- Asset Management : Participate in network asset management.
- Team Support : Assist development teams during project lifecycles.
- Additional Duties : Complete other tasks as assigned.
Qualifications :
