What are the responsibilities and job description for the Senior IT Trainer position at Cynet Systems?
Job Description:
- The position reports to the Manager of the Office of Information Management (OIM).
- The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures.
- The employee must be able to act independently as a representative for the Ryan XX Part B Provide Enterprise Support Team.
- This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise.
- This position does not have a supervisory role.
- The Client is seeking a highly qualified candidate for the position of Ryan XX Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit.
- This position requires an understanding of adult learning behavior.
- A basic knowledge of the Ryan XX Part B HIV/AIDS program is essential (training will be offered if needed).
- Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
- Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
- Create and curate training materials.
- Deliver trainings and offer follow-up support for ongoing learning.
- Provide help-desk support.
- Coach staff through troubleshooting computer hardware and software issues.
- Using deep program subject matter expertise, advise staff regarding program workflow best practices.
- Travel to deliver on-site training, as deemed necessary.
- Deliver online, web-based training on both a scheduled and as-needed basis.
- Provide office hours for impromptu training requests.
- Education preferred: Bachelor’s degree in Education, Management Information /Systems, Communications, Business or a related field.
- Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion.
- Knowledge of adult learning and instructional design.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams.
- Experience leading building of training materials such as videos, presentations or job aids.
- Experience troubleshooting hardware and software – hands-on or from a helpdesk.
- 4 Years of related professional experience.
- 3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
- Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo.
- Willing to have tough conversations.
- Asks for feedback and takes action to improve.
- Works collaboratively.
- Seeks out the experience of others with the aim for better results.
- Open minded regardless of where ideas originate.
- Flexible and easy to work with.
- Must be a self-starter and a team player with a positive attitude.
- Ability to coach and influence internal key stakeholders.
- Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following:
- Knowledge and experience working with a local health department or Client.
- Knowledge of the Ryan XX HIV Part B Program.
- Experience using Provide Enterprise System is highly desired for this position;
- Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills.
- Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
- Strong interpersonal and communication skills (both verbal and written).
- Strong attention to detail and the ability to manage multiple projects.
- Knowledge and application of guidelines for HIPAA.
- Skill in establishing rapport and having empathy with clients.
- Ability to contribute to a team-based approach focused on patient care.
- Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
- Adheres to programmatic policies and procedures that relate to the operation of the Ryan XX program.
- Contract Agency will address any disciplinary issues related to time and attendance or performance.
- Occasional travel may be required; candidate must have a valid driver’s license.
- Hybrid work accommodation at least one day a week in the office.
