What are the responsibilities and job description for the Senior Service Designer - Remote / Telecommute position at Cynet Systems?
Job Details
We are looking for Senior Service Designer - Remote / Telecommute for our client in Edmonton, AB
Job Title: Senior Service Designer - Remote / Telecommute
Job Type: Contract
Job Description:
Job Description:
Requirements:
- The Province has a strategic role within government to drive efficiencies, innovation and modernization.
- As part of this role, the Province is expanding the Government's digital delivery of services with the view of simplifying and providing better user experiences with interactions with the client.
- The Digital Design and Delivery Division ( 3D ), is the Province s centre for digital delivery.
- It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls.
- Integration of human-centred design methods into program review and digital transformation projects.
- Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
- User and behavioral field research.
- Co-design workshops.
- Prototype design and testing.
- Concept testing.
- Journey map and service blueprint development.
- Process mapping.
- Service prototyping.
- User story mapping and creation.
- Usability testing.
- Service performance measurement, analysis, and reporting; and strategy and roadmap documents or diagrams.
- A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
- A plan for the integration of specific design and development work into the overall service experience and measurement of results.
- Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
- A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
- Experience with service design research and outputs. 2 years
- Experience working within a cross-functional product team in an Agile environment. 2 years
- Experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research. 2 years
- Experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users. 3 years
- Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems. 1 years
- Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping. 2 years
- Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation. 2 years
- Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the Government. 2 years
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