What are the responsibilities and job description for the Senior Service Designer - Remote / Telecommute position at Cynet Systems?
Job Details
We are looking for Senior Service Designer- Remote / Telecommute for our client in Edmonton, AB
Job Title: Senior Service Designer - Remote / Telecommute
Job Location: Edmonton, AB
Job Type: Contract
Job Description:
- Integration of human-centered design methods into program review and data product delivery.
- Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.
- Based on business stakeholders and Government policies, goals, priorities, and opportunities, a plan for and delivery.
- User and behavioral field research.
- Co-design workshops.
- Prototype design and testing.
- Concept testing.
- Journey map and service blueprint development.
- Process mapping.
- Service prototyping.
- User story mapping and creation.
- Usability testing.
- Service performance measurement, analysis, and reporting.
- Strategy and roadmap documents or diagrams.
- A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics.
- A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.
- Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
- A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.
- Financial/Pricing: 10%.
- Resource Qualifications: 20%.
- Interview Process: 70%.
- The proposed resource must meet or exceed one of the following:University graduation in computer science or a related discipline and 4-year relevant experience.
- 2-year diploma in computer science or a related discipline and 6-year relevant experience.
- 1-year certificate in computer science or a related discipline and 7-year relevant experience.
- A currently active professional certification or accreditation and 8-year relevant experience. Yes or No
- Experience creating journey maps and service blueprints or other visual representations of user needs. 6 years
- Experience facilitating and leading co-design workshops. 6 years
- Experience using a human-centered design approach (UX, customer experience, service design, interaction design, etc.). 8 years
- Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.). 8 years
- Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/ or digital transformation projects such as the Government. 8 years
- Experience analyzing research data and presenting findings in diverse ways. 5 years
- Experience creating service metrics and measures. 5 years
- Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them. 5 years
- Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals. 5 years
- Experience working in or for the public sector. 2 years
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