What are the responsibilities and job description for the Service Support Specialist position at Cynet Systems?
Job Description : Responsibilities :
- Provides reporting support, monitors field rosters and assigned territory responsibilities.
- Develop, maintain, and or assemble information / documentation that supports business operations and standard operating procedures for one plus business units.
- cts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.
- Serves as liaison to internal and external stakeholders as appropriate.
- Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.
- Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify non-compliance and errors.
- Make corrections or communicate errors to individuals that can make the corrections.
- Ensure established programs continue to be best practices.
- Solicit feedback from others to improve current processes.
- cts as a key resource to others in the department and to internal or external stakeholders on programs and / or procedures.
- Participate in special projects that require business area expertise.
- Utilize candidate unique perspective and experiences, speaking up when candidate see an opportunity to improve our current processes.
- cts as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures.
- Serves as a liaison to internal and external stakeholders as appropriate.
- Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors.
- Make corrections or communicate errors to individuals that can make the corrections.
- Ensure established programs continue to best practices.
- Solicit feedback from others to improve current processes.
- ct as a key resource to others in the department and to internal or external customers on programs and or procedures.
- Work assignments include activities that are complex and large scale and impact one plus business units.
- Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process.
- Identifies areas of opportunity and recommends advanced solutions.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Requirements :
Preferred :
Soft Skills :
