What are the responsibilities and job description for the Service Writer position at Cynet Systems?
Job Description : Responsibilities :
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- nalyze customers needs, gather pertinent information, and open work orders.
- Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.
- Reviews plans with the Service Supervisor / Team Lead prior to customer contact.
- Works with the Service Supervisor and Team Lead to schedule job assignments.
- Develops positive relationships with key customers.
- Resolves customer concerns regarding Clients' or distributor warranties.
- Explain charges to customers.
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Must Have :
Prior Experience :
Education :
