What are the responsibilities and job description for the Servicenow Business Analyst position at Cynet Systems?
Job Description:
Responsibilities:
Responsibilities:
- The Technical Business Analyst (TBA) will play a pivotal role in bridging the gap between business needs and technical solutions in ServiceNow.
- This individual will be responsible for analyzing business requirements, translating them into technical specifications, and ensuring that the delivered solution aligns with the overall business objectives.
- Business Analysis: Gather, analyze, and document business requirements, including process flows, use cases, and data models.
- Collaborate with stakeholders to understand their needs and priorities.
- Develop and maintain business process documentation.
- Analytical Skills: Utilize data analysis techniques to identify trends, patterns, and opportunities for improvement.
- Develop and maintain data dictionaries and data quality standards.
- Application Development: Work closely with development teams to ensure that technical solutions align with business requirements.
- Provide technical guidance and support throughout the development lifecycle.
- CSDM Experience: Possess a deep understanding of the Common Services Data Model (CSDM) and its application in enterprise data management.
- Contribute to the design and implementation of CSDM-based data solutions.
- PlaybookRunbook Development: Create detailed playbooks and runbooks to guide operational activities and incident response.
- Ensure that playbooks and runbooks are well-documented and easy to follow.
- Architectural Diagrams: Develop and maintain architectural diagrams, including system, data, and network diagrams.
- Communicate complex technical concepts to both technical and non-technical audiences.
- Technical Skills: Proficiency in data modeling and database management tools.
- Strong understanding of software development methodologies and tools.
- Familiarity with business process modeling and analysis techniques.
- Knowledge of cloud computing platforms and technologies (e.g., AWS, Azure, GCP).
- Certification in business analysis (e.g., CBAP, CCBA).
- Experience with Agile development methodologies.
- Knowledge of specific industry standards or regulations.
- To be responsible for providing technical guidance or solutions ;define, advocate, and implement best practices and coding standards for the team.
- To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
- To ensure process compliance in the assigned module, and participate in technical discussions or review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
