What are the responsibilities and job description for the Technical Support Coordinator position at Cynet Systems?
Job Description:
Pay Range: $13.50hr - $18.50hr
Pay Range: $13.50hr - $18.50hr
- Basic Technical knowledge of Microsoft Windows – able to troubleshoot application installs, windows machine system configurations (standard cpu and laptop).
- Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity).
- Basic Hardware and software application troubleshooting skills.
- Looking for candidates with strong empathy skills/retail background preferred.
- Here’s a list of requirements that will give everyone the best chance for success when recruiting, training and retaining remote associates.
- The workspace should be free of outside distractions.
- Cables should be routed away from any walkway to avoid slip and fall hazard.
- Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached).
- Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router.
- Connection cannot be wireless.
- The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided).
- Must have a smartphone: Our remote connectivity security requires multi-factor authentication.
- The authentication requires the use of a smartphone app.
- Only client provided hardware should be connected to the computer.
- Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home.
- Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.
- Must be able to pick up equipment from Mason, OH - CSC.
- Able to work remotely with limited distractions and has an understanding of accountability and integrity.
Salary : $14 - $19
