What are the responsibilities and job description for the Technical Support Specialist position at CYNET SYSTEMS?
Job Description:
Pay Range: $25hr - $30hr
Essential Duties:
Pay Range: $25hr - $30hr
Essential Duties:
- Answering employee questions regarding technical issues.
- Gathering and analyzing data to diagnose problems with computer systems.
- Changing configurations, settings, and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process.
- Updating employees on the status of their service requests.
- Logging all service requests and updating requests as needed.
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Maintains system functionality by testing computer components.
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves technical support requests representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Associate s degree or above in computer science, information systems, or related field.
- Prior experience working on a Helpdesk, in IT, or similar technical function.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
- Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
- Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
- Customer-service focus.
- Collaborative mindset.
- A process improvement mindset.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- A bachelor s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A , Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
Salary : $25 - $30
