What are the responsibilities and job description for the Technical Support Tier position at CYNET SYSTEMS?
Job Description:
Pay Range: $25hr - $30hr
Responsibilities:
Pay Range: $25hr - $30hr
Responsibilities:
- Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
- Accountable for support requests related to product information and product problems that are documented.
- May escalate more difficult support requests to Field Support Engineers.
- Logs all incoming support requests into the company call tracking system in a timely and professional manner.
- Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
- Escalates more complex problems to Field Support Engineers.
- Complete company designated training courses for position to enhance work performance and career development.
- Participates in special projects to increase the incumbent's role and technical abilities.
- High School diploma or equivalent.
- Excellent communication, conflict resolution, and problem-solving skills.
- High understanding of customer satisfaction and service orientation.
- Bachelor s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred.
- Proficiency with Microsoft Windows operating system and computer networking is a plus.
Salary : $25 - $30
