Director of Social Media Consulting

Director - Solutioning and Pre Sales : Social Care / Social Media Response Management

All potential applicants are encouraged to scroll through and read the complete job description before applying.PRINCIPAL DUTIES AND RESPONSIBILITIES : Consulting / SME

Provide Thought Leadership and strategic thinking to brands driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.Drive and coordinate planning and delivery of consulting assignments.Help brands maximize the return for their digital sales enablement and sales operations infrastructure investment through consulting assignments.Use suitable and effective project management approaches, methods, processes, and tools to ensure a high degree of delivery and solution quality.Influence and effectively manage relationships with key stakeholders, both internally and client-side, throughout the entire project lifecycle, providing visibility on key project status dimensions and managing expectations accordingly.

Solutioning and pre sales for new prospects

Create and conceptualize digital transformation and digital customer experience processes and strategies for clients globally.Help deliver winning strategies to prospective clients alongside BD teams.Build relationships with partner / vendor companies in order to build collaborative business proposals to prospective clients.Identify and propose solutions to client challenges around a multitude of digital experience related strategies, building and executing a solution that will deliver on all key areas of the client's business.

KEY COMPETENCIES : Bachelor’s Degree or higher in Management, Communications, or related field.Strategic thought leadership of social media, customer service, and technology.Deep understanding of social media and customer service processes and procedures, with willingness to continually learn / adapt to new technology and strategies.Collaborate with other channel leads to drive effective, holistic Digital Transformation strategy and execution.Strong attention to detail, including the ability to quickly dissect and document a situation for future learning.Ability to handle many projects / initiatives at once.Ability to “influence without authority.”Strong written and verbal communication skills.IDEAL EXPERIENCE : 15 Years in Customer Service / Satisfaction / Care, focused on Digital channels, with rounded experience working with various disciplines in Customer Engagement and Care, from a Customer Care vendor or a client organization or a combination.Experience with Big Organizations, knowing how to navigate a complex org chart to get information to the right places and affect change, with firsthand knowledge of how brands engage with customers in social media.Detailed Knowledge of Listening Tools and Techniques, able to talk expertly with vendors to optimize purchase decisions and improve service usage.Demonstrated leadership skills, building a team atmosphere and positive culture.Experience with social media analytics and technology platforms.Ability to handle multiple tasks in a fast-paced environment.Ability to travel as needed.Looking for candidates from the following companies : TelusTaskusAccentureTeleperformanceSutherlandTitles may be :

Consulting or Solutioning for :

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