What are the responsibilities and job description for the Engagement Operations Support Specialist position at Cypfer?
About Us:
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
As an Engagement Operations Support Specialist, you will primarily support the activity of the engagement life cycle. This support will include:
- Participating in scoping activities,
- Technical note taking and contracting (client engagements and partnership agreements)
- Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.
You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.
You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.
The role requires translating client needs into CYPFER services to be delivered by the technical teams.
While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.
You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles. You will be responsible for deliverables to clients for the commercial engagement lifecycle as well as supporting the project management team with reporting on engagement, client and commercial data.
You are expected to be available for on-call support after hours and during weekends.
The successful candidate will be responsible for the following:
- Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics & Incident Response (DFIR) and Post Breach Remediation (PBR) markets
- Prospect for, uncover and evaluate new partner business opportunities
- Work with Senior Management to lead the negotiation of any new contracts with partners
- Own and manage existing partner relationships including contract renewals (partnerships and retainers)
- Communicate, facilitate, and align understanding of the scope of support services and partner expectations
- Ensure consistent delivery of high-quality service & support solutions on a partner and engagement level
- Ensure consistent timely resolution of issues
- Ensure consistent professional conduct
- Establish cadence to review partner performance, develop action plans and identify emerging issues
- Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.
- Participate on Scoping calls and note taking with senior management.
- Sending weekly/monthly activity reports to the reporting manager
- Assist in sales and marketing activities as needed
- Support the Project Management Office on Client/Partner/Engagement development related activities.
Job Requirements:
- Primarily remote with some presence at the Office for meetings and other events as required
- Seek guidance and direction but focus on working Independently, and with minimal supervision while delivering high quality outputs
- Remain current on information security, emerging threat trends, and services
- Develop a high degree of comfort in customer facing situations
- Strong writing and communication skills required
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.
Educational and Background Requirements:
- BA/BS degree or equivalent
- Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences
- Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Ability to work effectively across internal and external organizations
- Ability to multi-task, prioritize, and manage time effectively
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Ability to multitask, balancing multiple initiatives simultaneously
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed
- Proficiency in communication for business audiences in English
- Multiple Languages are a plus.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted
