What are the responsibilities and job description for the DEBIT CARD/OPERATIONS CLERK position at Cypress Bank SSB?
Essential Functions
- Debit cards: order, hot card, raise/lower limits, unblock cards
- Work daily Enfact/Case Tracker reports
- Working through comprised risk reports.
- Assist customers with ATM/debit card issues i.e., unauthorized, and disputed charges-submit to Fiserv EFT
- Daily reporting and reviews over Reg-CC Holds
- Assisting customers with online banking, troubleshooting online banking
- Customer research
- Bookkeeping functions - answer phone and take bookkeeping calls
- Checking all pending checks to be reviewed in Argo Oasis.
- Process daily notices (CD notices, Safe Deposits, Notes)
- Using of mailer machine for notices.
- Backup teller line as needed
- Working knowledge and annual training on ACH, Reg-E,
- Recognizing and reporting of suspicious activity
- Input outgoing wires
- Performing second review of wire originations.
- Zelle
- Mobile Deposits
- Miscellaneous daily, monthly and quarterly reports.
Additional Responsibilities
- Primary duties performed in an office environment
- All other duties as assigned
Required Education, Experience and Skills
- High School Diploma or equivalency required
- Understanding of responsibilities under the Bank Secrecy Act through initial and periodic training
- Good communication skills, both verbal and written
- Good conversational skills
- Advanced PC skills and knowledge of Word and Excel.
- Knowledge of bank operations is a plus
- Position requires lifting up to 20 lbs.
Equipment Used
- Computer
- Telephone
- Fax machine
- Photocopier
Equal Credit Opportunity Employer