Loan Operations Specialist

SUMMARY:

The Loan Operations Specialist is responsible for ensuring the accurate documentation, processing, and servicing of commercial, consumer, and mortgage loans. This role requires a strong understanding of loan compliance, regulatory requirements, and banking procedures while providing exceptional internal and external support. The ideal candidate is detail-oriented, organized, and adept at identifying process efficiencies.

RESPONSIBILITIES:

Compliance & Regulatory Adherence:

• Ensure compliance with all bank policies, procedures, and applicable federal and state banking regulations.
• Maintain a strong working knowledge of consumer and commercial loan compliance, including disclosures and regulations.
• Adhere to Bank Secrecy Act (BSA) requirements and participate in required training.

Daily Responsibilities:

• Prepare, review, and process loan documentation for new and renewed loans.
• Process loan disbursements, payments, and advances, verifying fund availability.
• Book new and renewed loans post-closing in the loan system.
• Track and follow up on recorded mortgages, UCC filings, and other outstanding loan documentation.
• Perform daily loan file maintenance, including address changes and account updates.
• Respond to payoff requests within required timeframes and prepare loan satisfaction documentation.
• Coordinate loan closings with settlement agents, attorneys, and internal teams.
• Generate and distribute daily billing and periodic statements.
• Monitor collateral tracking and insurance requirements, ensuring compliance.
• Maintain and update electronic loan files, including scanning and indexing documents.
• Provide credit reference requests within the required timeframe.
• Assist with commercial loan administration and construction draw monitoring.

Monthly & Periodic Responsibilities:

• Process loan closures, including mortgage satisfactions and UCC terminations.
• Organize and archive paid-off loan files for long-term storage.
• Conduct monthly collateral pricing reviews and reporting.
• Assist with internal and external audits by preparing documentation and reports as needed.
• Identify and implement efficiencies in loan operations to improve workflow.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent (GED) required; associate’s or bachelor’s degree in business, finance, or a related field preferred.
• Minimum three to five years of experience in loan operations, loan documentation, or a related banking role.
• Strong working knowledge of loan processing, loan documentation, and lending compliance.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and loan servicing software.
• Experience with branch transactions, including holds, booking loan payments, and CIF management.
• Strong analytical skills, attention to detail, and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong organizational and problem-solving skills with a focus on process efficiencies.

PREFERRED EXPERIENCE:

• Experience with LaserPro and CSI loan systems.
• Working knowledge of consumer and commercial loan compliance, including disclosures and regulations.
• Experience in commercial loan administration and construction draw monitoring.
• Understanding of loan and security documents, UCC filings, and related legal documentation.
• Experience with vehicle title liens and releases.
• Ability to learn new banking software and implement process improvements.
• Experience working with outside bank counsel on loan documentation and compliance matters.

COMPETENCIES:

• Collaboration: Works effectively as part of a team, supporting colleagues and fostering a positive work environment.
• Communication Skills: Clearly conveys information through oral and written communication; actively listens to others.
• Customer Service: Provides responsive and professional service to internal and external customers.
• Dependability: Completes tasks with minimal supervision while meeting deadlines.
• Ethics & Integrity: Maintains confidentiality, adheres to ethical standards, and operates with transparency.
• Organization Skills: Keeps information accessible, manages workload efficiently, and prioritizes tasks effectively.
• Process Improvement: Identifies and implements efficiencies to streamline loan operations.
• Technical Proficiency: Comfortable with loan software, regulatory tools, and banking systems.