What are the responsibilities and job description for the Inside Sales Representative position at Cypress Facility Services?
Responsibilities Include:
- Making Outbound Calls: Initiate calls to potential customers, following a provided script or guidelines.
- Product/Service Knowledge: Possess a thorough understanding of the products or services being offered and be able to answer customer questions.
- Lead Generation: Identify and qualify potential leads through phone interactions.
- Handling Objections: Address customer concerns and objections to overcome resistance and secure sales.
- Record Keeping: Maintain accurate records of calls, customer interactions, and sales data.
- Meeting Sales Goals: Meet or exceed daily, weekly, and monthly sales targets.
- Following Scripts and Procedures: Adhere to company policies, procedures, and sales scripts.
Skills and Qualifications Include:
- Excellent Communication Skills: Ability to speak clearly and persuasively on the phone.
- Strong Sales Skills: Experience in sales or customer service is a plus.
- Persuasive Communication: Ability to build rapport and influence customers to make a purchase.
- Active Listening: Ability to understand customer needs and concerns.
- Resilience: Ability to handle rejections and maintain a positive attitude.
- Time Management: Ability to manage time effectively and meet sales targets.
- Computer Skills: Proficiency in using CRM software and other computer applications.
- Product Knowledge: Ability to quickly learn about products or services and answer customer questions.
- Customer Service Skills: Ability to provide excellent customer service and resolve issues effectively.