What are the responsibilities and job description for the Remote Jr. Account Manager position at Cypress Global Services, Inc?
Company Description
Cypress Global Services (CGS) is a growing Information Technology (IT) Services firm based in North Houston, TX. Specializing in IT Consulting and Staffing Solutions, CGS provides our clients with industry-leading IT Specialists nationwide for all types of placements, i.e. Temp, Contract, and Full-time.
This position is for our client Kannect - a tech startup based out of Houston. Kannect is a community engagement platform revolutionizing how organizations and their community members connect, communicate, and collaborate.
Job Description
We are seeking a Jr. Account Manager to join our dynamic team in Houston, United States. As a Jr. Account Manager, you will play a crucial role in supporting and maintaining strong relationships with our valued clients while assisting senior team members in account management activities. This position is 100% remote, from 8am - 5pm CST.
- Assist in managing a portfolio of client accounts, ensuring high levels of customer satisfaction
- Support senior account managers in developing and implementing account strategies
- Respond to client inquiries and resolve issues in a timely and professional manner
- Collaborate with cross-functional teams to address client needs and deliver solutions
- Maintain accurate and up-to-date client records using CRM software
- Prepare and deliver client presentations and reports
- Monitor account performance and identify opportunities for growth
- Participate in client meetings and conference calls
- Assist in the onboarding process for new clients
- Stay informed about industry trends and company products/services
Qualifications
- Bachelor's degree (or equivalent experience) in Business Administration, Marketing, or related field
- 1-2 years of experience in customer service or related field; experience with account management preferred
- Proficiency in Hubspot CRM software and Google Suite (Sheets, Docs, Calendar, Meet)
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Demonstrated problem-solving and analytical skills
- Ability to work independently and as part of a team
- Customer-focused mindset with a commitment to delivering high-quality service
- Adaptability and willingness to learn in a fast-paced environment
- Attention to detail and ability to manage multiple priorities effectively
- Knowledge of SaaS sales is a plus
Additional Information
We are looking for highly motivated individuals! This is a commission-only position; commissions are up to $1,500 per sale, plus bonuses for managing the account. If you are not comfortable with commission only, do not apply. Learn more about Kannect at www.kannect.co
All your information will be kept confidential according to EEO guidelines.
