What are the responsibilities and job description for the Customer Success Manager position at Cypress HCM?
We have an exciting opportunity for a CJA Customer Success Architect with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.
DX Solution Customer Success is seeking a technical expert in Adobe Customer Journey Analytics to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
Responsibilities:
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new CJA releases and functionality (and AEP as a whole).
- Be a recognized expert in Customer Journey Analytics
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
- Build trusted advisor relationships with our customers, CSMs, and product teams
- Lead multiple customer engagements simultaneously
- Take leadership during project discovery and delivery, while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Adobe technical community to develop best practices and processes.
Skills and Experience:
- 3 Years of Consulting Experience with Customer Journey Analytics
- Deep understanding of Adobe Experience Platform and its role in Customer Journey Analytics
- Adobe Customer Journey Analytics Developer Expert Certification
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content supply chain and personalization at scale
- Good presentation and interpersonal skills both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide feedback with colleagues.
Compensation:
- Up to $90.00 per hour.
35796478
Salary : $80 - $90
