What are the responsibilities and job description for the Service Desk Specialist position at Cypress HCM?
Service Desk Specialist
This is an exciting opportunity to join a growing global company in the medical equipment industry!
Responsibilities:
- The Support Specialist will act as the second level of contact for handling business partners technical support issues.
- The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service.
- Conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use.
Qualifications:
- Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
- Advanced knowledge of desktops and laptop hardware.
- Working experience with peripherals such as printers and desk phones.
- Associates Degree or equivalent experience.
- Familiar with ITIL processes and framework. ITIL v3 or 2011 certification.
- Help Desk and/or Desktop Support technical certification
Pay Rate: $19.35-$25.81/hour
Salary : $19 - $26
