Community Health Worker Supervisor

SUMMARY

Under the direct supervision of the Clinic Manager, the person in the position of the Front Office Supervisor trains, schedules, and supervises front office staff and performs various clerical functions. All of the duties and responsibilities of the Job Description for Community Health Worker also apply to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but not limited to the following:

Supervisor Responsibilities

• Interviews and makes hiring recommendations for new employees
• Oversees and/or conducts training for new and current Community Health Workers, arranges/maintains a training checklist
• Provides ongoing constructive feedback on employee job performance
• Establishes and maintains a high level of employee morale, emphasize team-based approach, empowers teams/individuals to meet the highest level of function
• Assigns, directs, and ensures task completion.
• Trains staff to maintain concise documentation in patients’ electronic medical records
• Trains staff to follow evidence-based approaches to self-management support such as patient coaching and motivational interviewing
• Responsible for all Community Health Workers, PTO requests/tracking and timecard approvals.
• Coordinate overall patient flow with the Clinic Manager.
• Monitor front office EMR in-baskets to ensure staff adherence.
• Accepts phone calls of complaints relating to clinical situations and/or clinical staff. The Front Office Supervisor listens to the complaint, researches that which is primarily necessary to take care of the patient’s immediate medical need, interviews staff involved, and counsels as necessary
• Research and respond to questions from the billing office regarding particular encounters.
• Tracks and matches packing slips with invoices for payment of office supplies
• Supports quality and efficiency improvement efforts
• Ensures general cleanliness and neatness of the practice
• Consults with clinic manager regarding any problems or concerns, and assist in implementing organizational changes
• Responsible for cash handling and deposit reconciliation
• Other duties as assigned

CHW Responsibilities

• Provides support and oversight for specific patient populations. The Community Health Worker will serve as the primary liaison to coordinate internal and external needs for the population serviced. The Community Health Worker will perform comprehensive tracking and follow-up to monitor services provided.

• Work cohesively with various departments throughout Salinas Valley Health Clinics (SVHC), as well as entities including but not limited to Health Information Technology (HIT), Salinas Valley Memorial Hospital (SVH), Central Coast Alliance for Health (CCAH), Aspire and Aspire Health Plan (AHP).
• Use available resources to identify patients who may benefit from population health interventions and perform a comprehensive assessment of patients’ social and health related needs. Help patients develop long-term strategies to meet their individualized goals in order to improve their own social support networks and overall health status during and after program completion.
• Weekly follow up calls to support patient and continue until the patient shows improvement in decreased ER visits or independently functioning.
• Support patients at provider appointments, classes, support groups. Community Health Worker can meet in public locations when pre-approved by management to offer support.
• Create SMART goals for patients and track patient interventions.
• Support and utilize team members as need to meet patient-specific and/or organizational goals.
• Implement and monitor data collection, evaluation, and assessment of programs as needed for program specific and agency-wide reporting.
• Assist teams in developing a hypothesis of function and underlying unmet need in an effort to develop individualized, strength-based strategies and interventions that will result in positive behavior change.
• Meet and or exceeds all direct service expectations and documentation requirements.
• Serve as a point person for staff and community partners regarding Exceptional Care Program and patients.
• Maintain working knowledge of crisis management.
• Completes a Complex Patient Huddle Worksheet for each eligible patient based on information gathered from EHRs.
• Participate in regularly scheduled case review huddles to review patient status provide feedback, direction and next steps.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• AA or BS/BA preferred.
• Community Health Worker certificate is required. Obtain within 18 months.
• 6 months of supervisory experience

REQUIREMENTS:

• Bilingual English and Spanish
• Valid CA Driver’s License and proof of auto insurance coverage required
• Offer is contingent upon successful completion of a background check.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

Directly supervises Front Office employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

The range displayed on this job posting reflects the target for new hire salaries for this position.