What are the responsibilities and job description for the Office Manager: Salinas Valley Health Imaging position at Cypress Healthcare Partners?
SVHC Imaging
SUMMARY
As an Office Manager, you will provide day-to-day operational leadership to your assigned practice/facility. You will ensure that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. You will seek opportunities to grow the practice's financial health and long-term sustainability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes but not limited to the following:
- Under the general supervision of the Practice Administrator, the Office Manager is responsible for managing all aspects of the assigned practice/facility operation.
- Assists with the billing aspects of the operation, and supports care coordination for patients at the clinic.
- Responsible for documenting patient payments in ledger, balancing petty cash and making bank deposits daily.
- Coordinate coverage when staff is absent, develop and implement standard work to ensure all aspects of the office are covered.
- Ensure patient services are provided in an effective and efficient manner when providing clerical and administrative support.
- Assist with patient registration/check-in, verify patient information (demographics, employment, insurance) collect copayments and any missing or required paperwork.
- Train, monitor, evaluate, and document human resources issues and performance, and provide input to decision-making on human resources matters.
- Review and analyze clinical, financial and operating reports and make correlating decisions based on the data presented to ensure a sustainable and profitable operation.
- Understands SVHC billing policies and can explain the policy to patients and staff.
- Maintain the cleanliness of the office
- Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).
- Maintains a good working relationship with peers, physicians, staff and other support personnel.
- Performs other duties as assigned.
EDUCATION and/or EXPERIENCE
- High School Diploma or equivalent is required. Bachelor’s degree preferred.
- Prior experience as a supervisor is required.
- 1-2 years of management experience.
- Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
- Experience in a high-volume practice is desirable.
- Experience in a call center or with a phone management system is desirable.
PREFERRED
Bilingual may be required at certain clinics or during certain shifts.
SUPERVISORY RESPONSIBILITIES
Supervises the non-physician staff at assigned practice/facility.
CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
The range displayed on this job posting reflects the target for new hire salaries for this position.
