Pharmacy Clerk/Cashier

Cypress Pharmacy is looking for a full-time(40 hrs/week) pharmacy cashier with outstanding customer service to help fulfill the needs of our patients and promote a positive work environment while interacting with other pharmacy team members.

Hours:

-Monday - Friday Rotating Schedule Between the hours of 8am-6pm (one week open one week close)

-Alternating Saturday 8am-12pm

Pharmacy Cashiers handle customer transactions and operate the cash register in a pharmacy. Other job duties that Pharmacy Cashiers are responsible for include greeting customers, handling their complaints, keeping the store well-stocked and clean, counting the money in the cash drawer, and processing items.

Important qualifications include customer service experience, good numeracy skills, courtesy, organizational skills, and familiarity with pharmaceutical products.

Cypress Pharmacy also promotes professional growth for their employees. Cashiers will have the opportunity to obtain training to become pharmacy technicians.

The following information below will be important to the applicant selected to be part of the Cypress Pharmacy family:

WORK OBJECTIVES:

General

1. Participate as an enthusiastic team member by maintaining a positive, friendly, and courteous manner in dealing with everyone while establishing trusting, long-lasting relationships.

2. Provide customers friendly assistance to their questions. If you don’t know the answer, get the answer from an experienced co-worker or manager.

3. Handle customer complaints and compliments graciously. If you are unable to address an issue, get assistance from a manager. Follow through on all commitments.

4. Greeting patients using their name, when possible, whether in person or by phone, should be done with a cheerful, friendly voice and an attitude of willingness to satisfy their needs.

5. Medications are to be dispensed accurately and timely according to State/Federal laws and all Third-Party requirements. Medications should be dispensed with as little wait time as possible. Waiting customers take priority! Always strive to keep customers from leaving and having to return. Communicate to patients promptly all issues regarding their prescription - keeping them updated on status to manage patient expectations.

6. Offer counseling to the patient when appropriate.

7. Make sure that the shelves are organized and neat and that counters are free from items that are not supposed to be there.

8. Strive to meet the goals and expectations of all assigned tasks and complete all assigned tasks in an accurate and timely manner.

9. Be able to introduce and explain to customers the pharmacy programs and services. Increase sales and average order size through up-selling, cross-selling, add-on sales, and offering promotional sale items. This includes CBD, supplements, Cypress Packs, immunizations, Med Sync, and other services.

10. Know and understand what it takes for a patient-driven business to be successful/profitable and build sales volume on the company's blend of products and services.

11. Protect the security of company and customer information. Shred items to be disposed that have company or customer information, be aware of identity theft and handle according to company policy. If you have any questions or suspicions, contact the manager immediately.

12. Clock in and clock out accurately. Use the time off or time exchange process if you are not going to be able to work your scheduled time.

13. Adhere to HIPAA and FWA guidelines pertaining to patients and business information. Complete the required online training annually by the due date.

14. Inform management of any pricing issues or potential sale/marketing leads that could enhance profitability.

15. Contact the appropriate software company to resolve issues when necessary.

16. Utilize features in the pharmacy system to maximize efficiency and customer satisfaction.

17. Accurately complete assigned closing and opening responsibilities.

18. Seek to work out conflicts with co-workers in a mutual agreement. If you are unable to work out a situation, request management assistance.

19. When help is needed, ask for it! The team is here to help each other succeed.

Specific for Pharmacy Service Associate:

1. Identify patient, verifying birth date, address, and phone.

2. Retrieve Rx's from will call bin. Notify the appropriate technician of any Rx's not yet complete.

3. Make sure the patient is getting all desired medications, Rx and OTC.

4. Ring up sales correctly and accurately, and make sure the register is counted down precisely at the end of the day.

5. Obtain payment from the patient ensuring all information on any checks received is correct.

6. Confirm patient signs for all Rx's received and for HIPAA policies when applicable.

7. Thank each patient and wish him or her a good day before the patient walks away from the register.

8. Check with the patient to see if they would like to speak to a pharmacist.

9. Deliver any messages to the patient that does not need to be delivered by the pharmacist.

10. Clean shelves, face shelves, check for out of stock items, overstocked items, and outdated items.

11. Complete price updates weekly, including printing new price stickers.

12. Turn on tv and lights in the morning and turn them off before closing.

COMPANY WIDE STANDARDS:

1. Report 5 minutes before your shift, so you are ready to begin work on time as scheduled for every shift, supporting the high quality of customer satisfaction.

2. Participate in store meetings and sponsored training.

3. Respond to phone calls, text messages, or e-mails, both internal and external, in a timely fashion.

4. Oral and written communications with vendors, healthcare professionals, and customers will be of the highest professional caliber.

5. Dress in a neat and clean manner in company-approved attire and name badge as defined in our company manual.

6. Maintain the highest level of "Integrity."

7. Deliver superior "Customer Service" by providing a positive experience for customers with each interaction by greeting customers within 10 feet of the counter with a smile and verbal acknowledgment and thank them for their patronage.

8. Demonstrate commitment to the principles and practices of teamwork. Ask if you can help, have each other's back, make each other look good.

9. Make this a great place to work- enter pharmacy with a smile on your face and ready to help others. Adapt and self-manage in a positive way in our fast-paced environment.

10. Continuously strive to improve operations- look for opportunities to improve processes or systems.

11. Actively participate and promote established company goals and objectives.

12. Confidentiality of all patient and business information is a Must!

13. Demonstrate a commitment to a drama-free workplace through honest communication, respect, and teamwork.

14. Operate by the pharmacy's guiding principles:

a. Do the best you can.

b. Do the right thing.

c. Show other people that you care.

d. Have each other's back.

e. Do not gossip.

15. Continually seek to learn and improve.

16. Respect store property.

17. Perform specific job responsibilities conscientiously and to the best of your ability.

18. Able to work independently with minimum supervision.

19. Understand the importance of decisions, consequences, and results.

PERFORMANCE EVALUATION AREAS:

At your 90 day evaluation and periodically throughout the year, you will be measured and evaluated on these items:

· Knowledge: Having excellent knowledge of and skills to perform assigned tasks and duties.

· Productivity: Accomplishing assigned tasks to specified standards on a scheduled amount of time and keeping personal conversations and issues to a minimum. Being thorough, accurate, and cost effective.

· Attendance: Being dependable and on the job, ready for tasks as scheduled.

· Conduct and Appearance: Adhering to the established company standards regarding conduct and personal grooming and appearance.

· Cooperation and Attitude: Being able to get along with customers and fellow employees by maintaining a positive attitude.

· Participation: Being effective in participating in store programs to increase sales and average order size through up-selling, cross-selling, add-on sales, and offering promotional sale items. This includes CBD, supplements, Cypress Packs, immunizations, Med Sync, and other services.

· Planning, Organization and Problem Solving: Logically and effectively arranging activities and tasks in the course of the day. Ability to anticipate and solve problems when they arise.

· Team Player: Effectively and enthusiastically working with other team members. Continually working to support the team and success of co-workers. Living by the ground rules and avoiding gossiping and other divisive behaviors.

· Customer Service: Effective communication with customers and seeking out customers who need assistance in a kind and helpful manner.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Physical Setting:

• Outpatient

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Myers, FL 33919: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person