What are the responsibilities and job description for the Business Analyst/Project Manager position at Cyquent, Inc?
Business Analyst / Project Manager
Location: Once or twice a week on site in Rockville, MD, remaining days remote
Duration: 6 months to a year with the option to extend
YOE: 6-9 YOE
Scope of Work:
1) We are seeking a skilled individual to lead the transition from our current lobby management system to a new version with full integration into our case management system. The rollout will cover about seven locations. The contractor will handle user requirements, ensure smooth adoption, and develop a complete training plan for staff.
2) The contractor is expected to coordinate with internal technology teams, department staff, and other relevant parties as needed.
Project Scope
1. User Requirements Gathering:
Location: Once or twice a week on site in Rockville, MD, remaining days remote
Duration: 6 months to a year with the option to extend
YOE: 6-9 YOE
Scope of Work:
1) We are seeking a skilled individual to lead the transition from our current lobby management system to a new version with full integration into our case management system. The rollout will cover about seven locations. The contractor will handle user requirements, ensure smooth adoption, and develop a complete training plan for staff.
2) The contractor is expected to coordinate with internal technology teams, department staff, and other relevant parties as needed.
Project Scope
1. User Requirements Gathering:
- Engage Stakeholders: Conduct workshops, interviews, and surveys with key stakeholders (staff, front desk, case management, IT, and executives) to gather functional and non-functional requirements
- Work with system vendors and developers to define features, user roles, data flows, and integration points, ensuring both systems meet user needs and organizational goals.
- Approval: Finalize and approve the requirements before system design and development.
- Program Mapping: Create a graphical representation of services and customer journeys across each site proposed based on each location/site requirement.
2. System Implementation:
- System Installation : Collaborate with the vendor to deploy visitor management software for check-ins and other service needs.
- System Integration : Work with developers and the vendor to integrate both systems for case-specific visitor management, ensuring real-time data sharing.
- Hardware Setup: work with IT and facilities to coordinate the installation of all necessary infrastructure, including monitors and kiosks.
- Asset Management: Label/Tag and provide documentation of all equipment installation lifecycle management needs to IT.
- QLESS Management Protocol: Work with vendor and IT to create a management Service Level Agreement after implementation.
3. Project Management:
- Provide Gantt charts to track project tasks, milestones, and dependencies tracking.
- Provide weekly/bi-weekly reports and monthly reviews for senior management, ensuring alignment with timelines and progress.
4. Training Plan: Work with IT training staff to meet the criteria below:
- Audience: staff, front desk, case managers, IT, and executives.
- Delivery Methods: Instructor-led training, e-learning, hands-on support, and webinars.
- Training Content: System functionalities, visitor management, case-specific processes, troubleshooting, and maintenance.
- Schedule: Training begins 2-3 weeks before go-live, with continuous support during and post-deployment.
5. Timeline Components:
- Pre-Go-Live: Requirements gathering and initial training (exact TBD).
- Go-Live Support: On-the-job training and system assistance (exact TBD).
- Ongoing Refresher Training: Monthly follow-ups after deployment.
6. Risk Management and Monitoring:
- Identify and mitigate potential risks (e.g., integration issues, security gaps).
- Monitor system adoption through user feedback, training success, and system usage metrics.
Outcome: A well-implemented and user-centric LMS-CMS system, designed to meet user needs, with trained staff for effective system adoption and long-term success.
Required Technical Skills & Hands-on experience:
1. Minimum Skill Set
Required Technical Skills & Hands-on experience:
1. Minimum Skill Set
- At least 6 years of prior project/program management experience.
- Prior experience with Change Management and Configuration Management processes.
- Project Management Institute Project Management Professional (PMP)
- Project Management certification.
- Excellent oral and written communication skills as evidenced by prior experience in the development of reports or presentations to Executive Leadership
- Experience managing diverse teams and stakeholders
2. Preferred Skill Set
- Experience with government, health, and human services programs, organizations, and information systems
- Knowledge of Electronic Health Record systems
- Knowledge of Case Management system
3. Education
- BS or BA degree preferably in a technical field. Master's degree preferred.
