What are the responsibilities and job description for the Business Analyst / Project Manager position at Cyquent, Inc.?
Job Details
Business Analyst / Project Manager
Location: Once or twice a week on site in Rockville, MD, remaining days remote
Duration: 6 months to a year with the option to extend
YOE: 6-9 YOE
**We are seeking a Project Manager who can also perform Business Analyst duties.
Scope of Work:
1) We are seeking a skilled individual to lead the transition from our current lobby management system to a new version with full integration into our case management system. The rollout will cover about seven locations. The contractor will handle user requirements, ensure smooth adoption, and develop a complete training plan for staff.
2) The contractor is expected to coordinate with internal technology teams, department staff, and other relevant parties as needed.
Project Scope 1. User Requirements Gathering:
Location: Once or twice a week on site in Rockville, MD, remaining days remote
Duration: 6 months to a year with the option to extend
YOE: 6-9 YOE
**We are seeking a Project Manager who can also perform Business Analyst duties.
Scope of Work:
1) We are seeking a skilled individual to lead the transition from our current lobby management system to a new version with full integration into our case management system. The rollout will cover about seven locations. The contractor will handle user requirements, ensure smooth adoption, and develop a complete training plan for staff.
2) The contractor is expected to coordinate with internal technology teams, department staff, and other relevant parties as needed.
Project Scope 1. User Requirements Gathering:
- Engage Stakeholders: Conduct workshops, interviews, and surveys with key stakeholders (staff, front desk, case management, IT, and executives) to gather functional and non-functional requirements
- Work with system vendors and developers to define features, user roles, data flows, and integration points, ensuring both systems meet user needs and organizational goals.
- Approval: Finalize and approve the requirements before system design and development.
- Program Mapping: Create a graphical representation of services and customer journeys across each site proposed based on each location/site requirement.
2. System Implementation:
- System Installation : Collaborate with the vendor to deploy visitor management software for check-ins and other service needs.
- System Integration : Work with developers and the vendor to integrate both systems for case-specific visitor management, ensuring real-time data sharing.
- Hardware Setup: work with IT and facilities to coordinate the installation of all necessary infrastructure, including monitors and kiosks.
- Asset Management: Label/Tag and provide documentation of all equipment installation lifecycle management needs to IT.
- QLESS Management Protocol: Work with vendor and IT to create a management Service Level Agreement after implementation.
3. Project Management:
- Provide Gantt charts to track project tasks, milestones, and dependencies tracking.
- Provide weekly/bi-weekly reports and monthly reviews for senior management, ensuring alignment with timelines and progress.
4. Training Plan: Work with IT training staff to meet the criteria below:
- Audience: staff, front desk, case managers, IT, and executives.
- Delivery Methods: Instructor-led training, e-learning, hands-on support, and webinars.
- Training Content: System functionalities, visitor management, case-specific processes, troubleshooting, and maintenance.
- Schedule: Training begins 2-3 weeks before go-live, with continuous support during and post-deployment.
5. Timeline Components:
- Pre-Go-Live: Requirements gathering and initial training (exact TBD).
- Go-Live Support: On-the-job training and system assistance (exact TBD).
- Ongoing Re Training: Monthly follow-ups after deployment.
6. Risk Management and Monitoring:
- Identify and mitigate potential risks (e.g., integration issues, security gaps).
- Monitor system adoption through user feedback, training success, and system usage metrics.
Outcome: A well-implemented and user-centric LMS-CMS system, designed to meet user needs, with trained staff for effective system adoption and long-term success.
Required Technical Skills & Hands-on experience:
1. Minimum Skill Set
Required Technical Skills & Hands-on experience:
1. Minimum Skill Set
- At least 6 years of prior project/program management experience.
- Prior experience with Change Management and Configuration Management processes.
- Project Management Institute Project Management Professional (PMP)
- Project Management certification.
- Excellent oral and written communication skills as evidenced by prior experience in the development of reports or presentations to Executive Leadership
- Experience managing diverse teams and stakeholders
2. Preferred Skill Set
- Experience with government, health, and human services programs, organizations, and information systems
- Knowledge of Electronic Health Record systems
- Knowledge of Case Management system
3. Education
- BS or BA degree preferably in a technical field. Master's degree preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
