What are the responsibilities and job description for the Director of E-Commerce Operations position at Cyrus?
Job Title : Director of E-commerce Operations
Location : New York, NY
Company Overview : We are a dynamic and growing women’s knitwear brand dedicated to delivering stylish and comfortable knitwear collections to our customers. Our passion for quality craftsmanship and our commitment to a seamless shopping experience drive our e-commerce success. We are seeking an experienced and innovative Director of E-commerce Operations to lead and elevate our online retail presence.
Position Overview : The Director of E-commerce Operations will oversee all aspects of our e-commerce business, driving growth through strategic planning, operational excellence, and a customer-focused approach. The ideal candidate will have a strong background in e-commerce operations, digital marketing, and supply chain management, along with a keen interest in fashion retail.
Key Responsibilities :
- E-commerce Strategy Development : Design and execute comprehensive strategies to drive revenue growth, improve conversion rates, and enhance the overall customer experience.
- Website Management : Oversee the development and maintenance of the e-commerce platform, ensuring optimal performance, user experience, and seamless navigation.
- Digital Marketing : Create and implement data-driven digital campaigns, including SEO, SEM, social media advertising, email marketing, and influencer partnerships.
- Inventory & Supply Chain Management : Manage inventory levels and coordinate with suppliers and the operations team to ensure timely product availability, order fulfillment, and efficient logistics.
- Data Analysis & Reporting : Use data-driven insights to identify trends, optimize sales performance, and inform strategic decisions. Provide regular reporting on KPIs, including traffic, sales, and conversion metrics.
- Customer Experience Enhancement : Continuously improve the online shopping experience through customer feedback, website optimization, and personalization strategies.
- Vendor & Partnership Management : Negotiate and manage relationships with third-party vendors and technology partners, ensuring cost-effective and high-quality service delivery.
- Team Leadership : Lead and develop a high-performing e-commerce team, fostering collaboration and professional growth.
Qualifications :
