Billing Analyst

About the Position

This position will be based in our Miami, FL office and responsible for providing accurate and timely customer billing.  As a member of the Customer Billing Team you work cross-functionally with multiple groups in the US and international customers. This position will be report to the Director, Customer Billing.

Responsibilities

• Creation of invoice, credit memos and tracking documents in SAP.
• Reconcile vendor statements vs customer accounts
• Researching and resolving account discrepancies.
• Ability to reconcile accounts and recommend solutions
• Generating reports and statements for internal use.
• Process vendor forms accurately and timely manner.
• Ensure timely and accurate creation of daily, weekly, monthly, and ad hoc reports utilizing data from the Cyxtera systems.
• Responsible for submitting and tracking customer refunds
• Process billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
• Respond to customer inquiries within departmental SLAs to resolve potential issues.
• Responsible for producing and appropriately filing reports and other data sources that are necessary for SOX controls.
• Strong communications and relationship building skills along with the ability to work well with other departments and varying levels of management. (clients, IT, Customer Care, Sales, etc.).

Qualifications

• 3 - 5 years of experience in a Finance, Accounting, Accounts Receivable or Billing.
• Strong analytical, typing, and computer skills
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Deep analytical skills required. Good understanding of accounting.

• Strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.
• Requires excellent oral and written communication skills and customer service skills and an eagerness to learn and take on challenges in a rapidly growing and dynamic environment.
• Looking for self-motivated, team players.
• Experience with Oracle Billing and Revenue Management (BRM), SAP, ServiceNow and spreadsheet software (i.e., MS Excel) is required.
• Bachelor's degree preferred.
• Previous data center or software billing experience a plus