What are the responsibilities and job description for the Data Center Operations Technician 2 position at Cyxtera?
Requires On Site in Waltham, MA. Mon - Fri 10am - 6pm
Who We Are
Centersquare is a global leader in colocation and interconnection services, with a footprint of more than 60 data centers in over 30 markets, providing services to more than 2,300 leading enterprises and U.S. federal government agencies. Centersquare brings proven operational excellence, global scale, flexibility and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection services.
Summary
The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.
Primary Responsibilities
- Work directly with colocation customers to isolate and troubleshoot issues as necessary.
- Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
- Layer 1 cable testing, including light testing, continuity - Transmit / Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC / SC, RJ45).
- Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
- Manage and prepare incoming and outgoing customer tape backups / rotations and offsite transfers.
- Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
- Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.
- Perform and execute installation / de-installation projects that would include the racking and stacking, dressing cabling and labeling.
- Work efforts which requires work with ladders and various hand tools.
- Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
- Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
- Perform additional / other duties as assigned such as (but not limited to) : Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping / receiving duties.
Experience & Qualifications
Includes benefits : Medical
Dental
Vision
401k
Centersquare is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
