Director of Enterprise Applications

Overview

D’Addario & Company is the largest manufacturer and distributor of musical instrument accessories in the world. As a US based manufacturing company, we pride ourselves on high automation machinery and innovative technology, as well as our commitment to environmentally sustainable practices. Through our D'Addario Foundation we are committed to helping make music education possible and ensuring thousands of children can participate in instrument instruction programs in under-served communities. Most importantly, we pride ourselves on our diverse team of individuals who commit to the embodiment of our core values of curiosity, passion, candor, family and responsibility and translate them into action every day.

The Director, Enterprise Applications provides strategic and operations leadership in the

planning, design and Implementation of the company’s ERP, WMS/TMS, EDI, and CRM

applications (included but not limited to). The Director works closely with other IT and business

management to plan and execute IT plans as well as the relevant application portfolio and

roadmap. The Director is responsible for the overall day to day operations and quality of

supported applications.

The Director provides systems support and conducts analysis to leverage technology solutions

to meet business needs. This role maintains and supports the organization’s portfolio of

enterprise business applications, specifically focusing on IBMi/AS400 ERP Infor XA. Extensive

knowledge of Infor XA is a hard requirement. This position requires onsite presence and is not

a remote role. The specialist keeps the applications current by implementing new features,

performing system upgrades, and managing updates related to finance, chart of accounts, and

other critical business functions. The Enterprise ERP Systems Specialist will be the technical

and process subject matter expert for the organization’s enterprise business application

systems running on Infor XA.

The Enterprise Applications Director, provides ‘Customer Focused’ services to the enterprise as

a whole. The Director will strive to constantly improve the personnel and processes used within

the department and the quality of the services provided.

Customer Focused means:

• Always consider the impact and time sensitivity of our Customers

• Minimize any downtime or loss of data

• Provide a courteous, professional attitude

• Always provide a quality product or service

Responsibilities

• Develop and maintain relevant application roadmap

• Direct project plans and priorities and ensures projects are completed on time and within

budget

• Develops and implements departmental standards and procedures

• Provides senior technical/tactical (hands-on) leadership to IT and the organization as a

whole

• Assists with planning and budgeting activities

• Communicates with all levels of the organization in a professional and courteous manner

• Demonstrate leadership abilities and a positive attitude in motivating other project

members and user community

• Ensures compliance with audit, regulatory, and internal requirements

• Manage change management for ongoing support of existing applications

• Learn the full suite of enterprise business applications, including understanding their

interrelationship and dependencies. Work with vendors to maintain and support these

applications, perform upgrades, and implement new features as released.

• Perform top-level troubleshooting of technical issues related to application functionality.

Track and follow issues through to resolution, including communications to all

stakeholders.

• Identify and consider both the business and the technical needs of customers with the

goal of providing quality solutions that meet user needs. Configure, execute, test, and

implement the solution.

• Develop documentation related to design, configuration, processes/workflow,

integration/interface requirements, and training.

• Develop and maintain troubleshooting and solution process and procedure

documentation to build and enhance the knowledge base.

• Manage small application projects of simple to moderate complexity.

• Review open support tickets, establish priority, assign resources, and manage through

completion.

• Provide internal support utilizing Infor XA (XA) as the main ERP. Including green screen

modules as well as Powerlink. This position will complement our 3rd party Infor partner

and will assist with XA systems analysis, XA upgrade, implementation, process

development and testing, project management, and training services.

• Conduct business and systems analysis resulting in defined business processes to meet

manufacturing and finance requirements through effective and efficient application of the

XA system.

• Evaluate current and planned XA features and capabilities and effectively apply them to

business processes.

• Monitor XA database integrity and process disciplines to assure timely and accurate

information processing.

• Coordinate process and system test and validation efforts.

• Manage updates related to finance, chart of accounts, and other critical business

functions.

• Contribute to the development of the business unit’s strategy, plans, and priorities by

providing relevant input and understanding of existing and emerging technologies,

applications, and trends

Qualifications

• A four-year degree in Management Information Systems, Computer Science or related business field with suitable work experience.
• More than 10 years of ERP experience (i.e., Oracle JDE, SAP, etc.)
• More than 5 years of WMS experience (i.e., Manhattan, JDA, etc.)
• More than 5 years of IBM iSeries / AS400
• More than 5 years of EDI experience (i.e., working with OpenText TLi)
• Must have strong experience in ERP/WMS application architecture, design, and implementing / upgrading systems
• Must have demonstrated hands-on project leadership skills
• Must have good verbal and written communication skills with the ability to communicate with all management levels.
• Excellent organization skills
• Able to work independently and a team environment with little supervision
• Working knowledge of application development methods and techniques
• Proficient in project management and office productivity products
• Strong business model knowledge for distribution, wholesale distribution, and eCommerce
• Strong supplier/partner management experience
• SQL, Java, .NET, Javascript, HTML5, CSS3, Cloud Services (Azure, AWS, etc.)
• IBM iSeries/AS400 

This is a hybrid role and will require the candidate to work onsite in the Farmingdale, Long Island Headquarters office three days a week. 

Here at D’Addario, not only do we offer a competitive compensation package, but the opportunity to build a career with one of the most highly regarded organizations in the music industry. We are eager to connect with individuals with all types of diverse backgrounds, thinking and perspectives. If you are interested, please apply and tell us how you would add value to our team.

Just a few of the benefits and perks of working at D’Addario:• Health, vision, and dental insurance

• Assisted Reproduction/Fertility benefits

• Prioritize investing in your future with our 401k plan. Once eligible, we'll contribute 3% of your total annual  compensation (and potentially up to an additional 7%) regardless of how much you choose to contribute to the plan.• Paid Time Off (PTO)• Flexible sick day policy• 12 Paid Holidays• Life and AD&D Insurance• Enhanced Short-term disability insurance• Employee Assistance Program (EAP)• Tuition Reimbursement• Discounts on D’Addario products and merchandise• Company jam nights, holiday parties and special events• An awesome team of colleagues who are passionate about what they do!!!

The base salary range for this role would be commensurate with experience: $175-185k per year. Eligible for bonus. 

Salary : $175,000 - $185,000