IT Support Specialist (Temporary)

Summary/objective:

This role is the first tier of support for IT solutions and works to automate IT processes to service users more efficiently.

Essential functions: (to include supervisory responsibilities – if applicable)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Configures, sets up, and deploys software installations for Manage Engine or Group Policy Object, as requested by management

· Creates mobile device policies using the Mobile Device Management Server as requested by management

· Manages PCs and mobile devices through the Mobile Device Management server

· Administers and maintains the company’s ticketing system, Zendesk, by designing conditional forms, routing rules, etc.

· Builds, configures, and prepares servers for company wide deployment as requested by the SNA group

· Manages printer additions and removals from company server

· Conducts research on information technology solutions including software programs and services

· Develops company tutorials for software programs and services for department members and end users,

· Configures, sets-up, maintains, and troubleshoots user hardware and software

· Generates external support requests for various systems and sends in equipment for repair when necessary

· Sets up and maintains inventory of hardware, software, and licensing.

· Performs recurring IT Support Specialist daily and weekly tasks (check IT systems in place for proper functionality)

· Builds and configures user virtual machines

· Administers phone and voicemail systems

· Consistent attendance is mandatory

· Other job duties as assigned

Additional functions:

· Supports the IT Harvesting Equipment Clerk by being a backup to the position and providing support to end users

Competencies:

• Self-motivated
• Works well independently as well as being a team player
• Excellent communication – verbal, written, active listening
• Complex thinking/problem solving skills
• Excellent customer service
• Excellent team player

Work environment:

· Mostly indoor with occasional outdoor work

· Hours of work: 8:00am to 5:00pm, M-F, overtime and weekend work as required

· Participates in 24/7 on-call rotation (approximately one week each month)

Physical requirements:

· See separate Physical Requirements document.

Travel required:

• Occasional day trips to Mexico
• Occasional overnight travel

Required education and experience:

• Associate degree in an IT or computer science related field
• Scripting experience required
• Must have excellent customer service skills on the phone and in person
• Must thrive in a fast-paced environment and handle pressure while managing multiple tasks.
• An equivalent combination of education and experience may be considered

Preferred education and experience:

· IT helpdesk experience preferred

· Experience automating IT processes preferred

· Certifications in Comptia Network , A preferred

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $22 - $26