What are the responsibilities and job description for the Customs Brokerage Entry Writer position at D.B. Group?
About the job
Location: Stockbridge, Atlanta
Contract: Full-time, Permanent
Reporting to: Customs Brokerage Manager
DB Group America is seeking a skilled Customs Brokerage Entry Writer for our Atlanta office. This in-office role involves managing shipment documentation, monitoring clearance statuses, and addressing any escalations. You'll be responsible for data entry for entry filing, product classification, and ensuring compliance, while delivering excellent customer service.
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Primary Responsibilities
These responsibilities include the following, but are not limited to:
- Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA)
- Enter required shipment data and customs data into the brokerage software.
- Communicate and provide timely responses to US Customs or other PGAs, clients, coworkers, and supervisors in a clear, and concise manner. Review and monitor all Customs rejections
- Prioritize work based on estimated time of arrival, (ETA) and product service level, last free day, and transportation mode.
- Ensure exceptional customer service, under the limited supervision and advice of the department supervisor or manager, by proactively informing clients of shipment status.
- Classify entries as per the client SOP, Parts Database, and or/direction from Licensed Customs Broker/Classification Specialist.
- Adhere to all company policies, procedures, and guidelines, assigned work schedules, and attendance requirements.
Qualification & Skills required
- High School Diploma or GED required
- Organized, detail oriented and exceptional Problem-Solving Skills
- In-depth knowledge in classification, FDA, and clearance-related requirements.
- Minimum of 8 to 10 years experience in Entry Writing.
- Experience required in International Logistics, Cross-Border Transportation and Supply Chain.
- Sound Knowledge of US Customs rules and regulations, ability to read and understand the regulatory language and troubleshoot basic Customs entry issues (ABI,ACE related, AMS)
- Computer Knowledge is a must (Cargowise will be a plus)
- Good Communication and Customer Service Skills
- Customs Brokerage License will be an added advantage