Head Golf Professional

REPORTS TO: Country Club General Manager

JOB SUMMARY

As a member of the Golf Management Team, the Head Golf Professional is responsible for the overall management of the golf operation while working cooperatively with other departments.

QUALIFICATION STANDARDS

Education & Experience:
PGA Member or LPGA Member with an Associate's degree (AA); or two to four years of related experience and/or training; or an equivalent combination of education and experience.

Physical Requirements:

• Regularly stands, walks, and sits. Occasionally climbs or balances; stoops, kneels, crawls, or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells.
• Long hours sometimes required.
• Occasionally lifts up to 50 pounds.
• Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions.
• Noise level is moderate.

General Requirements

• Ability to read and speak English is required in order to perform the duties of the job
• Knowledge of Microsoft Office applications
• Experience with computerized POS and tee time system
• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attend all required meetings and training
• Maintain regular attendance in compliance with department standards, as required by scheduling, which will vary according to the needs of the facility
• Maintain high standards of personal appearance and grooming, including wearing nametags
• Comply with departmental standards and regulations to encourage safe and efficient operations
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Perform other duties as requested by management
• Must be a US citizen/PR - no work permit provided.

DUTIES & FUNCTIONS

Golf Operations Management

• Oversee the reservation system, starting, monitoring, and pace of play
• Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
• Oversee the golf car fleet while ensuring proper maintenance and recordkeeping
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
• Oversee the operations of a well-managed practice facility
• Provide professional club repair and club fitting services
• Ensure the proper storage, safety, and cleaning of golf equipment
• Play golf with a variety of members and/or guests as time permits
• Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership
• Develop, maintain, update, and utilize a customer database

Retail Management

• Oversee retail merchandise concession in step with the mission of the golf operation and facility
• Maintain a profitable golf merchandising operation
• Oversee development of buying plans and all golf-related purchasing
• Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, and accessories
• Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
• Establish accurate recordkeeping policies and procedures
• Supervise and train all golf shop staff to maximize sales opportunities
• Ensure customer database includes and tracks important dates, spending, sizes, preferences
• Maintain an attractive and orderly appearance in and around the golf shop
• Oversee accurate and timely inventory counts

Player Development

• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required
• Develop and oversee player development programs
• Utilize PGA of America player development tools, resources, and materials
• Focus on programs for women, families, seniors, and juniors
• Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others
• Assist with the training of the full facility staff in regard to player development and encourage their participation
• Work with management to develop Player Development marketing

Golf Administration

• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
• Ensure evaluations and annual reviews are completed and recorded for all applicable staff
• Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
• Maintain safety standards and safety equipment within OSHA requirements
• Assist in the publications of newsletters, informational, and promotional materials
• Oversee the administration of the golf handicap program
• Work closely with and provide guidance and consultation with all golf committees
• Attend applicable committee meetings and board, management, and staff meetings when requested
• Adhere to, enforce, and implement policies and procedures of the facility
• Setup regular written communication with supervisor to include facility, programming, staff, and customer updates

Business and Financial

• Responsible for the financial and operational performance of the golf shop operations and golf services
• Ensure all financial goals and objectives are being achieved
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
• Ensure systems controls are in place to safeguard assets, revenues, and resources
• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility
• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament setup
• Assist the Membership Sales Manager in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members
• Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions