ASSISTANT STORE MANAGER - NANTUCKET

Company Overview

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer

Description of Duties

Title: Assistant Store Manager

Classification: Non-Exempt

Hourly Rate*: $30.00/hour (seasonally April through December)

Location: 32 Main Street, Nantucket Massachusetts 02554

Store Hours*: Monday through Sunday 10:00am-6:00pm, Seasonally (April through December)

We are seeking an exceptional Assistant Store Manager for our new Nantucket store opening April 2025. Our ideal ASM is first and foremost a service minded individual who feels comfortable in a leadership role, while supporting the needs of our customers, employees, and Store Manager. It’s important that our ASM showcase a good balance between creating an exceptional customer experience, while also understanding the operational mechanics of running a store. The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.

Essential Duties and Responsibilities

Leadership

Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.

Demonstrate shop ownership when the Store Manager is not present.

Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a role model, while addressing personnel concerns fairly and promptly.

Delegate responsibilities to the sales staff in support of business needs.

Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.

Collaborate with the Stock Associate to manage inventory and oversee product movement.

Liaise with Retail Coordinators in partnership with the Store Manager.

Operate business profitably and minimize potential for loss, while protecting store assets and inventory.

Support and implement new initiatives in line with business strategy and goals.

Customer Service

Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand's aesthetic using firsthand product knowledge.

Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.

Manage the client book and effectively train the team in building and maintaining client relationships.

General

Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.

Oversee and participate in monthly inventory counts to execute verification processes, as needed.

Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.

Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.

Ability and understanding of receiving and processing merchandise/inventory management.

Perform daily operations and closing procedures including daily/monthly paperwork and reconciliation.

Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.

Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.

Process sales and returns through the POS systems with accuracy and efficiency.

Abide by company policies to maintain a safe environment for customers and team.

Qualifications

Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.

Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.

Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills

Exceptional communication and organizational skills; detail-oriented.

Ability to multi-task in a fast-paced environment, and ability to prioritize between company and individual challenges.

Ability to work a flexible schedule including holidays and weekends.

Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodation.

Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.

Efficiently and accurately process sales transactions using the POS register system.

Verbal and written communication with others.

Able to walk, sit and stand for long periods of time.

Able to operate equipment such as computers, copy machines, phones.

Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Total Rewards Package

Paid vacation, sick time, and holidays.

Healthcare, Vision, Dental.

401k plan w/company match.

We offer a competitive salary, with additional discretionary bonuses based on store performance.

• 
  Compensation will be determined based on experience and other factors permitted by law.

• This store is open seasonally, April through December.

Please email your resume to careers@shopdoen.com for consideration.

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