What are the responsibilities and job description for the Sales Support Specialist position at D&H Distributing?
SMB Sales Support Specialist
Hours: 10:30AM - 7:00PM
This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.
Join 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
· We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
· We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
· We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
· As a D&H Co-Owner you receive numerous discounts on services.
We are looking for a Sales Support Specialist to support our Sales VAR SMB Department.
Summary:
Customer facing sales role responsible for assigned accounts including revenue, margin, and breadth growth, through customer contact, sales and service; accountable for customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values.
Responsibilities:
Customer Facing
· Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
· Provide customers with product and service information.
· Keep customer information and activities current by using our CRM tool.
· Manage inbound customer calls, emails and IMs.
· Resolve customer issues.
· Welcome, educate and activate new accounts.
· Project a professional company image through phone, email and instant message interaction.
Support
· Support Inside Sales team, learn D&H sales process.
· Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
· Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
· “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
· Work coherently and in the support of the Sales Rep and their accounts.
· Order entry, product bids and quotes.
· Assist in reactivating inactive accounts.
Requirements:
· Associates Degree or higher education preferred.
· 1-3 years of sales or phone sales experience.
· Working knowledge of the Microsoft Office suite (Excel, Outlook, Word).
EOE
