What are the responsibilities and job description for the Operations Manager position at D.H. Pace Company, Inc.?
DH Pace Company, Inc. in Olathe, Kansas, is hiring an experienced Operations Manager for our growing National Accounts Facilities department! The manager working in this role will lead, coach, train, and motivate a team of Account Managers, who each have multiple direct reports. We are seeking a senior manager who has a minimum of (5) years of experiencing successfully managing other managers and their teams.
Primary responsibilities:
- Provide leadership and general management of Account Managers including quality performance monitoring, improving processes, and development of employees
- Ability to work in an unstructured and ambiguous environment
- Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability
- Monitor operating budgets and action plans to meet those objectives
- Review, evaluate, and measure employee performance against goals and standards. Conduct performance reviews, document performance issues, and provide counseling with targeted improvement action plan as needed
- Develop relationships with our National Accounts customers; seek feedback, provide updates, and ensure their problems are resolved timely
- Regularly attend and lead management or team meetings
- Work closely with other teams and departments to drive sales
- Review monthly financial/operational reports
- Assist with interviewing, hiring, and training
- Additional responsibilities as assigned
Qualifications:
- Minimum five (5) years of experience managing a team of managers
- Minimum three (3) years of cross-functions experience with customer service, developing policies and/or product management.
- Minimum two (2) years of experience in creating and managing budget projections and analyzing P&L’s
- Bachelor’s Degree strongly preferred
- Leadership experience in a high accountability culture and metrics driven environment
- Must have a valid Driver’s license and good driving record
- Proficient with Windows based programs and ERP systems
- Proven experience working in a fast-paced environment
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2024 company-wide sales over $1 billion.
Perks that you can expect as an employee at DH Pace:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Competitive Paid time off plan
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
